Professional firms that provide any type of service – whether it is medical, legal, consulting, advertising, architectural, or sales – benefit from using the Enneagram because it greatly enhances emotional intelligence at every level. This is true especially for leaders whose interpersonal and influence skills affect the success of their business most directly; not only do they recruit business, these leaders also set the tone for the entire organization. Leaders and professional employees need a strong professional skill set and on-the-job experience, and they also need the ability to communicate their message and deliver service while meeting client expectations. Since the work of service firms most often requires a team, it is imperative that each member understands his or her own strengths and development areas and is able to work well with others both inside and outside of the firm.

The Enneagram is being used in professional service organizations to accomplish these goals because it allows people to view others more objectively as opposed to taking them personally. The use of the Enneagram enhances interactions and relationships among employees, resulting in less conflict, better communication, increased cohesion, higher functioning teams, and greater employee satisfaction. Those who utilize the Enneagram are able to understand how they and others think, feel, and behave in a way that is nonthreatening because it incorporates a journey of self-discovery and emphasizes development rather than placing people into categories based on test results from which they cannot break free. Therefore, the Enneagram is a system that allows for greater retention and implementation of the information and insight gained, resulting in lasting, positive changes both on a personal and organizational level.



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